Frequently Asked Questions
Everything you need to know about your Springbok gear and orders.
How can I track my order?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our courier partner's portal to monitor your delivery in real-time.
What is your return policy for official merchandise?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please note that personalized jerseys cannot be returned unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship our official Springbok apparel worldwide. Shipping costs and delivery times vary by destination and will be calculated at the checkout page.
How do I ensure I order the correct size?
Each product page features a detailed 'Size Guide' link. We recommend measuring a similar garment you already own and comparing it to our charts for the best fit.
Are the products sold here authentic?
Absolutely. Springbok Official Retail only stocks 100% authentic, licensed merchandise. Every item comes with official branding and security holograms where applicable.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.